After the launch of the Kushaq SUV, Skoda is excavating its heels to enhance the property experience

After the launch of the Kushaq SUV, Skoda is excavating its heels to enhance the property experience

The Skoda Kushaq compact SUV was officially launched in the Indian car market last month and has the weight of high expectations. And while the specific India model is a key part of the India 2.0 strategy, services and after-sales networks also form a key area of ​​impetus and Skoda is still at stake in that regard. Having 185 touchpoints after the sale by 2025 across the country by 2025, the carmaker doesn’t leave a stone unturned to eliminate past networks associated with costs and customer access.

In a press release released on Monday, Skoda reported that it is strengthening its “Calmness” campaign to strengthen relations with Indian customers. The Czech carmaker says it is based on four pillars: cost of ownership, customer reach, convenience and transparency, and that it can usher in a new era here. “With Kushaq, which we recently launched, we have embarked on a new growth phase in our journey to India. We will continue to prioritize a customer-focused approach and have a clear roadmap for providing our customers with the best ownership experience,” said Zac Hollis. Skoda Auto India brand director.

Quick-tsi

999 cc | Gasolina | Manual

Ex-showroom price

13.29.000*From now on

Skoda Superb (HT Auto Photo)

Excellent

1984 cc | Gasolina | Automatic (Double Clutch)

Ex-showroom price

34.99.000*From now on

Skoda Octavia (HT Auto Photo)

Octavia

1984 cc | Gasolina | Automatic (Double Clutch)

Ex-showroom price

35.99.599 ₹*From now on


(Read also | Skoda Kushaq SUV launches more than 2,000 bookings a week)

Hollis himself has been quite active on Twitter, answering questions and often helping existing customers with any problems they may have with their Skoda products. He has often acknowledged roadblocks that may have existed for past Skoda customers, but has maintained that his company is resolving the difficulties that the owner once had to face.

Therefore, some proactive measures are being promised, which include better access to cities II and III in the country, establishing mobile service units, lowering maintenance costs, providing long-term warranty, and providing a cost-of-service calculator to Usher in transparency. Customer-focused staff are also being trained to better assess the owner’s problems and proactively resolve their issues.

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